Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

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Non-Returnable Items

We do not accept returns on:

• Opened or used skincare, haircare, or cosmetic products

• Items marked as final sale

• Gift cards or promotional items

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How to Request a Return

1. Email us at info@veroa.com with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. You are responsible for return shipping costs (unless the item was damaged or incorrect).

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Refunds

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original payment method.

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Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery with clear photos.

• We will send a replacement or issue a full refund at no additional cost.

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Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

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Contact Us

For any return-related questions, feel free to reach out:
📧 info@veroaskin.com