Cart
0
Orders
Below are some of are common questions about orders
How do I make a purchase?
A: Making a purchase on veroaskin.com is quick and easy! Just follow these steps:
– Explore our collection of skincare essentials and select the products you love.
– Click the “Add to Cart” button on each product you want.
– When you're ready, click the shopping bag icon to review your items.
– Click “Checkout” and fill in your shipping and payment details.
– Review everything and click “Place Order” to complete your purchase. You’ll receive a confirmation email right after.
How do I know if my order is confirmed?
As soon as you place your order, you’ll receive a confirmation email with all the details—including your order number, items purchased, and shipping info.
If you don’t see the email within a few minutes, be sure to check your spam or promotions folder. Still can’t find it? Reach out to us anytime and we’ll be happy to help!
Can I change my shipping address after my order is placed?
If you need to change your shipping address, please contact us as soon as possible at info@veroaskin.com
We’ll do our best to update your address before your order ships. However, once your order has been processed or shipped, we may not be able to make changes.
Tip: To avoid delays, double-check your shipping details before placing your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, We are currently shipping ONLY to the United States
When will my order be shipped?
All our products are shipped from the United States. We typically process and ship orders within 1–2 business days after your purchase is confirmed. Depending on your location, you will receive your order between 3 - 7 days
You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way. Please note that orders placed on weekends or holidays will be processed the next business day.
If you have any questions about your order status, feel free to contact us
What is your return policy?
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery. To initiate a return, please email us at info@veroaskin.com with your order number and the reason for the return. Returned products must NOT be used or unopened and in their original packaging.
Once your return is received and inspected by DR.HC Cosmetics, you'll be notified via email about the approval or rejection of your refund. If approved, your refund will be processed within 7 days, and a credit will be applied to your original method of payment.
Please note:
If you haven't received your refund within the expected timeframe, please check your bank account and contact your payment provider. If you still need assistance, feel free to reach out to us via email: info@veroaskin.com
How long will it take until I receive my order?
Orders are typically processed and shipped within 1–2 business days. Once shipped, delivery times vary depending on your location:
Usually arrive within 3–7 business days after shipping.
You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.
Note: Delays may occur during peak seasons and holidays. If you have any questions about your delivery, feel free to contact us at info@veroaskin.com